WHAT IS AN deskside support technician jobs
A deskside support technician is a crucial role in the IT department of an organization. They are responsible for providing technical assistance and support to end-users who are experiencing issues with their computer hardware or software. The main objective of a deskside support technician is to ensure that employees have functioning computers and can effectively carry out their work without any disruptions. They play a vital role in maintaining the productivity and efficiency of the organization by promptly addressing and resolving technical problems faced by the employees.
WHAT USUALLY DO IN THIS POSITION
In a deskside support technician role, individuals are typically tasked with a wide range of responsibilities. They are responsible for diagnosing and troubleshooting hardware and software issues that employees encounter. This can include problems with operating systems, applications, network connectivity, printers, and other computer peripherals. They also assist in the installation and configuration of new hardware and software, ensuring that they are compatible with the existing systems. Additionally, deskside support technicians provide training and guidance to employees on how to effectively use various software applications and tools. They may also be responsible for managing user accounts, permissions, and access levels to ensure data security.
TOP 5 SKILLS FOR POSITION
To excel in a deskside support technician position, certain skills are highly valuable and sought after. Here are the top 5 skills that are essential for this role:
1. Technical Proficiency: A deskside support technician must have a strong understanding of computer hardware, software, operating systems, and networking protocols. They should be able to quickly diagnose and resolve technical issues to minimize downtime for employees.
2. Problem-Solving Abilities: This role requires individuals to think critically and analytically to identify the root cause of technical problems. They should be able to come up with effective solutions and implement them efficiently.
3. Communication Skills: Excellent communication skills are crucial for deskside support technicians as they need to effectively communicate with end-users to understand their issues and provide clear instructions for problem resolution. They should be able to explain technical concepts in a simple and understandable manner.
4. Customer Service Orientation: A deskside support technician should possess strong customer service skills to provide a positive and professional experience to end-users. They should be patient, empathetic, and able to handle challenging situations with professionalism.
5. Time Management: This role involves managing multiple tasks and priorities simultaneously. Deskside support technicians should be able to prioritize their workload effectively, ensuring that urgent issues are addressed promptly while also managing routine tasks efficiently.
HOW TO BECOME THIS TYPE OF SPECIALIST
To become a deskside support technician, certain steps can be taken to acquire the necessary skills and qualifications. Here is a general path to becoming a specialist in this field:
1. Education: While a formal degree is not always required, obtaining a degree or certification in a relevant field such as computer science, information technology, or a related discipline can provide a strong foundation of knowledge. It can also enhance employability and open up more advanced opportunities in the future.
2. Gain Technical Skills: Acquire technical skills by gaining hands-on experience with computer hardware, software, operating systems, and networking. This can be done through internships, entry-level IT positions, or personal projects. Familiarize yourself with common troubleshooting techniques and tools used in the industry.
3. Certifications: Consider obtaining industry-recognized certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA). These certifications validate your technical skills and can make you stand out in the job market.
4. Develop Soft Skills: Along with technical skills, focus on developing strong communication, problem-solving, and customer service skills. These skills are crucial for success in a deskside support technician role.
5. Gain Experience: Seek opportunities to gain practical experience by working in entry-level IT positions or internships. This will help you apply your knowledge in real-world scenarios and build a solid foundation for your career.
6. Continuous Learning: The field of technology is constantly evolving, and it is essential to stay updated with the latest advancements. Engage in continuous learning through online courses, workshops, and industry events to expand your knowledge and skills.
AVERAGE SALARY
The average salary of a deskside support technician can vary depending on factors such as experience, location, industry, and the size of the organization. According to salary data from reputable sources, the average salary for this role ranges from $40,000 to $60,000 per year. However, experienced professionals with advanced certifications and specialized skills can earn higher salaries.
ROLES AND TYPES
Deskside support technician roles can vary depending on the organization and its specific requirements. Some common roles and types in this field include:
1. Deskside Support Specialist: This role primarily focuses on providing technical support to end-users, diagnosing and resolving hardware and software issues. They may also assist in the installation and configuration of new systems and provide training to employees.
2. IT Help Desk Technician: In this role, individuals provide technical assistance to end-users via phone, email, or chat. They handle inquiries, troubleshoot issues, and escalate complex problems to higher-level support teams.
3. Field Technician: Field technicians are responsible for providing on-site technical support to employees at various locations or remote sites. They may travel to different offices or client locations to resolve technical issues.
4. Desktop Support Analyst: This role involves managing and supporting the desktop computing environment within an organization. Desktop support analysts ensure that employees' computers are functioning optimally and provide technical assistance when needed.
5. IT Support Engineer: IT support engineers are responsible for maintaining the overall IT infrastructure of an organization. They handle installations, configurations, and troubleshooting of various systems, including servers, networks, and security systems.
LOCATIONS WITH THE MOST POPULAR JOBS IN USA
Deskside support technician jobs are available in various locations across the United States. Some of the most popular cities with a high demand for these positions include:
1. New York City, NY
2. San Francisco, CA
3. Chicago, IL
4. Houston, TX
5. Los Angeles, CA
6. Atlanta, GA
7. Dallas, TX
8. Boston, MA
9. Seattle, WA
10. Washington, D.C.
These cities are known for their thriving business sectors and offer ample opportunities for deskside support technicians.
WHAT ARE THE TYPICAL TOOLS
Deskside support technicians utilize various tools and software to perform their job effectively. Some typical tools and software used in this role include:
1. Remote Desktop Software: This software allows deskside support technicians to remotely access and control users' computers to diagnose and resolve technical issues without being physically present.
2. Ticketing Systems: These systems help deskside support technicians manage and track user requests and issues. It ensures that requests are prioritized and resolved in a timely manner.
3. Diagnostic Tools: These tools help diagnose hardware and software problems by running tests and analyzing system logs. They assist in identifying the root cause of technical issues.
4. System Imaging and Deployment Tools: These tools facilitate the installation and configuration of operating systems and software on multiple computers simultaneously, saving time and effort.
5. Knowledge Base and Documentation Software: Deskside support technicians rely on knowledge base and documentation software to access essential information, troubleshooting guides, and solutions to common issues. It helps in resolving problems quickly and efficiently.
IN CONCLUSION
A deskside support technician plays a crucial role in ensuring the smooth functioning of an organization's IT infrastructure. They are responsible for providing technical assistance, resolving issues, and maintaining the productivity of end-users. By acquiring the necessary skills, certifications, and experience, individuals can pursue a successful career in this field. The demand for deskside support technicians is high, and with continuous learning and staying updated with the latest technology trends, professionals can thrive in this dynamic and rewarding role.