What is a Reservations Manager job?
A Reservations Manager job is a position within the hospitality industry that is responsible for managing and overseeing the reservations department of a hotel, resort, or other hospitality establishment. The Reservations Manager is responsible for ensuring that reservations are made accurately, efficiently, and in a timely manner. They also work to ensure that guests have a positive experience when making reservations and that their needs are met throughout their stay.
What do Reservations Managers usually do in this position?
In this position, Reservations Managers typically manage a team of reservation agents and work to ensure that all reservations are handled efficiently and accurately. They are responsible for training reservation agents, monitoring their performance, and providing feedback as needed. Reservations Managers also work closely with other departments within the hospitality establishment, such as the front desk and housekeeping, to ensure that guests have a seamless experience from the moment they make their reservation to the moment they check out.
Top 5 Skills for this Position:
- Strong Communication Skills
- Excellent Organizational Skills
- Attention to Detail
- Customer Service Skills
- Leadership and Management Skills
How to become a Reservations Manager:
To become a Reservations Manager, a candidate typically needs a bachelor's degree in hospitality management, business administration, or a related field. In addition, candidates should have several years of experience working in the hospitality industry, preferably in a customer service or reservations role. Some employers may also require candidates to have previous experience in a management or leadership role.
Average Salary:
According to Glassdoor, the average salary for a Reservations Manager in the United States is $52,000 per year. However, salaries can vary depending on the size of the hospitality establishment and the location.
Roles and Types:
Reservations Managers can work in a variety of hospitality establishments, including hotels, resorts, and vacation rental companies. Some may also work for airlines or other transportation companies. Within these establishments, Reservations Managers may be responsible for managing different types of reservations, such as room reservations, event reservations, or transportation reservations.
Locations with the Most Popular Jobs in the USA:
According to the Bureau of Labor Statistics, the states with the highest employment levels for Lodging Managers, which includes Reservations Managers, are California, Florida, Texas, New York, and Nevada.
What are the typical tools used in this position?
Reservations Managers typically use a variety of tools to manage reservations and communicate with guests and other departments. Some common tools include reservation management software, email and messaging platforms, and customer relationship management (CRM) software.
In Conclusion:
Becoming a Reservations Manager requires a combination of education, experience, and skills. Reservations Managers play a critical role in ensuring that guests have a positive experience when making reservations and staying at a hospitality establishment. With strong communication, organizational, and leadership skills, candidates can excel in this important position within the hospitality industry.