What is a Mystery Guest Job?
Mystery guest jobs are positions where individuals are hired to visit a business or service anonymously, acting as a regular customer, and report back on the experience. This type of work is often used in the hospitality and retail industries to assess customer service and overall satisfaction.
What do Mystery Guests Usually Do in This Position?
Mystery guests are required to visit businesses or services and act as a regular customer. They will observe and interact with staff, order products or services, and rate their overall experience. They will also provide feedback on the quality of the products or services, the atmosphere of the business, and the level of customer service.
Top 5 Skills for the Position
- Attention to detail
- Excellent communication skills
- Strong observation skills
- Ability to remain anonymous
- Excellent writing skills
How to Become a Mystery Guest Specialist
To become a mystery guest specialist, individuals should have a background in the hospitality or retail industries. They should have excellent communication skills, be able to remain anonymous, and have strong observational skills. Many mystery guest agencies require their employees to have a Bachelor's degree in a related field, such as marketing, customer service, or business.
Average Salary
The salary for a mystery guest specialist can vary depending on the industry, company, and location. According to Glassdoor, the average salary for a mystery guest specialist in the United States is $37,000 per year.
Roles and Types
There are several different types of mystery guest positions available, including hospitality, retail, and service. Some mystery guest jobs may require individuals to pose as a potential customer, while others may require individuals to pose as an employee. The roles of mystery guests can vary depending on the company and industry.
Locations with the Most Popular Jobs in the USA
Mystery guest jobs are available throughout the United States, but some locations have more popular positions than others. Some of the most popular locations for mystery guest jobs in the USA include New York, Los Angeles, Chicago, and Miami.
What are the Typical Tools?
Mystery guests typically use a variety of tools to provide feedback on their experiences. These tools may include a smartphone or tablet with a camera, a notepad, and a pen. Some companies may also provide their mystery guests with specialized software or apps to record their observations.
In Conclusion
Mystery guest jobs can be a great way to earn extra income while providing valuable feedback to businesses and services. It is important to have a background in hospitality or retail industries, excellent communication skills, and strong observational skills to excel in this position. With the right skills and experience, individuals can become successful mystery guest specialists and help businesses improve their overall customer experience.