What is a managed service provider job?
A managed service provider (MSP) job is a position in which a person provides IT services to businesses on a contractual basis. An MSP is responsible for managing and maintaining the IT infrastructure of the client's business. This involves providing technical support, system administration, and monitoring, as well as keeping the client's data secure and protected. MSPs work with businesses of all sizes and in various industries, including healthcare, finance, and retail.
What do MSPs usually do in this position?
MSPs have a range of responsibilities, but their primary goal is to provide IT services that support and improve their client's business operations. Some common tasks include setting up and maintaining computer networks, managing software and hardware, and providing technical support to employees. MSPs are also responsible for monitoring network activity and identifying and resolving issues before they become major problems.
Top 5 skills for MSP position
- Technical expertise: MSPs need to have a strong understanding of hardware, software, and networking technologies to provide effective support to clients.
- Communication skills: MSPs must be able to communicate technical information to clients in a clear and concise manner.
- Problem-solving skills: MSPs must be able to quickly identify and resolve technical issues to minimize downtime and ensure business continuity.
- Attention to detail: MSPs must be meticulous in their work to ensure that systems are properly configured and maintained.
- Customer service skills: MSPs must have excellent customer service skills to build strong relationships with clients and maintain their trust.
How to become an MSP specialist?
To become an MSP specialist, you typically need a bachelor's degree in computer science, information technology, or a related field. However, some MSPs may hire candidates with relevant work experience and certifications in lieu of a degree. In addition to formal education, MSP specialists should have experience working with networking technologies, operating systems, and software applications. Ongoing training and professional development are also essential to stay up-to-date with the latest industry trends and technologies.
Average salary for MSPs
The average salary for MSPs varies depending on location, experience, and the size of the client's business. According to Glassdoor, the national average salary for MSPs in the United States is $72,000 per year. However, MSPs with more experience and certifications can earn significantly more.
Roles and types of MSPs
There are several different roles and types of MSPs, including:
- Network MSPs: These MSPs focus on managing and maintaining computer networks for their clients.
- Cloud MSPs: These MSPs provide support for cloud-based services such as Microsoft Office 365, Amazon Web Services, and Google Cloud Platform.
- Security MSPs: These MSPs specialize in providing cybersecurity services to keep their client's data secure and protected.
- Managed print services: These MSPs focus on managing and maintaining printers for their clients.
Locations with the most popular MSP jobs in the USA
The demand for MSPs is strong across the United States, but some cities have more opportunities than others. According to Indeed, the top cities for MSP jobs are:
- New York, NY
- Washington, DC
- Chicago, IL
- Dallas, TX
- Atlanta, GA
What are the typical tools used by MSPs?
MSPs use a variety of tools to manage and maintain their client's IT infrastructure. Some common tools include:
- Remote monitoring and management (RMM) software: This software allows MSPs to remotely monitor, manage, and support their client's networks and devices.
- Professional services automation (PSA) software: This software helps MSPs manage their client's projects, tickets, and billing.
- Backup and disaster recovery (BDR) solutions: These solutions provide MSPs with the ability to back up and recover their client's data in the event of a disaster.
- Security software: MSPs use security software to detect and prevent cyber threats such as malware, viruses, and phishing attacks.
In conclusion
Managed service provider jobs provide an excellent opportunity for IT professionals to work with a variety of businesses and industries. With the right skills, education, and experience, MSPs can build successful careers and earn competitive salaries. As the demand for IT services continues to grow, MSPs will play an increasingly critical role in supporting and maintaining the technology infrastructure of businesses across the United States.