What is an entry level helpdesk job?
An entry level helpdesk job is an entry-level position in the information technology (IT) industry. It is a customer service role that involves providing technical support and assistance to users who are experiencing issues with their hardware, software, or other technology-related problems. This job requires excellent communication skills, a strong technical aptitude, and a willingness to learn.
What do people in this position usually do?
People in this position are responsible for answering phone calls, responding to emails, and resolving technical issues for customers. They troubleshoot problems, diagnose issues, and provide solutions to customers who are having trouble with their computers, software, or other devices. They may also be responsible for documenting issues, escalating issues to higher-level support teams, and performing other administrative tasks as needed.
Top 5 skills for this position
- Strong problem-solving skills
- Excellent communication and customer service skills
- Technical aptitude and knowledge of computers, software, and other devices
- Ability to work independently and within a team
- Willingness to learn new skills and technologies
How to become this type of specialist
To become an entry level helpdesk specialist, one typically needs a high school diploma or equivalent. Some employers may require a bachelor's degree in computer science or a related field. Additionally, candidates should have a strong technical aptitude and knowledge of computers, software, and other devices. On-the-job training is often provided by the employer to help new hires develop the necessary skills and knowledge.
Average salary
The average salary for an entry level helpdesk specialist is around $40,000 per year. However, this can vary depending on the employer, location, and level of experience.
Roles and types
There are many different roles and types of entry level helpdesk jobs. Some common roles include technical support specialist, helpdesk technician, and desktop support specialist. Types of helpdesk jobs can include internal helpdesk roles, which provide support to employees within a company, or external helpdesk roles, which provide support to customers outside of the company.
Locations with the most popular jobs in USA
The most popular locations for entry level helpdesk jobs in the United States include major metropolitan areas such as New York, Los Angeles, and Chicago. Other popular locations include San Francisco, Boston, and Atlanta.
What are the typical tools
Helpdesk specialists typically use a variety of tools to provide technical support to customers. These tools can include remote desktop software, diagnostic tools, knowledge base software, and ticketing systems. Additionally, helpdesk specialists may use communication tools such as email, chat, and phone to communicate with customers.
In conclusion
An entry level helpdesk job is a great starting point for those interested in pursuing a career in the IT industry. This job provides an opportunity to develop technical skills, gain experience in customer service, and work within a team environment. With the right skills and experience, entry level helpdesk specialists can advance to higher-level roles within the industry.